Travel Insurance Claim
We help you with complete know-how and assistance with your claims.
Claim Assistance as per Your Need
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Guaranteed Claim Support,
Vishwas ke Sath
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Life can be unpredictable but your claims journey need
not be.
We will guide you from start till end in your claim journey. Start your claim process with us to get our support.
Travel Insurance Claim - Everything You Want to Know
Medical sickness dental relief
Overseas in hospital indemnity accident benefit
Types of Claims in a Travel Policy
Medical sickness dental relief
Medical expenses for illness/injury during the trip
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Please contact our service centre at the number given above and obtain a claim form from them and fill it in. It is necessary to obtain the attending physician’s signature on the form.
Please collect all bills/receipts/invoices.
Send all documents to our claims office at the address given below.
Claim form
Discharge summary
Medical reports
Bills and recepit for hospital/doctor/nurse/medical services payment, tests/investigations, medicines/drugs
Past medical history and related documents - query if PED /non-disclosure/declined risk suspected
LMO name/address/contact details
Nearest relative in India - name/address/contact details
Overseas in hospital indemnity accident benefit
Medical expenses for illness/injury during the trip
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Please contact our service centre at the number given above and obtain a claim form from them and fill it in. It is necessary to obtain the attending physician’s signature on the form.
Please collect all bills/receipts/invoices.
Send all documents to our claims office at the address given below.
Claim form
Discharge summary
Medical reports
Bills and recepit for hospital/doctor/nurse/medical services payment, tests/investigations, medicines/drugs
Past medical history and related documents - query if PED /non-disclosure/declined risk suspected
LMO name/address/contact details
Nearest relative in India - name/address/contact details
Loss of baggage
Indemnify for loss of checked in baggage (including hand baggage) during the trip for a period when is beyond custody of the common carrier.
Intimate the airline about your loss and lodge a complaint; obtain the Property Irregularity Report.
Claim form can be obtained from our service centre.
Fill in the claim form and send all documents to our Corporate Office at the address given above.
NOTE: Damage to the luggage or partial loss of its contents are not covered under the policy.
Claim form, copy of letters to common carrier/ police authorities and hotel/accommodation provider
FIR/Police report copy
Revert from common carrier/police authorities/hotel/accommodation provider (if
received)
Proof of ownership in case the cost of items lost is > 100 USD
Any other documents as required by ASP/ insurer on a case-to-case basis
Delay of baggage
Pay fixed allowance (as per SI) for delay in receipt of checked in baggage.
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Obtain confirmation of the delay from the airline.
Claim form can be obtained from our service centre.
Fill in the claim form and send all documents to our corporate office at the address given above.
NOTE: Baggage delay in the Republic of India is not covered.
Claim form
Property irregularity report issued by common carrier
Voucher with compensation details from common carrier for delayed delivery/short delivery of baggage
Communication/correspondence exchanged with common carrier in connection with lost baggage (if any)
Any other documents as required by ASP/ insurer on a case-to-case basis
Trip Delay
Reimbursement of additional expenses incurred due to trip delay.
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Claim form can be obtained from our service centre.
Fill in the claim form and send all documents to our claims office at the address given below.
Claim form
Trip cancellation confirmation from a common carrier with details of circumstances leading to cancellation
Refund certificate issued by flight operator with details of forfeited amount if any
Bills and receipts for payment/refund made towards accommodation/food at the location of trip cancelled/delayed
The original ticket for the alternative flight arranged to cover the journey planned through the flight delayed
Declaration from the insured with incident details leading to trip delay (only for delay due to personal reasons/passport loss)
Medical evidence (only for a delay due to personal reasons)
Copy of police report filed at the place of loss of passport (only for delay due to passport loss)
Any other documents as required by ASP/ insurer on a case-to-case basis
Trip cancellation
Indemnify financial loss to the Insured for trip cancellation due to covered perils or personal contingencies.
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The claim form can be obtained from the insurer’s call centre/assistance service centre.
Fill in the claim form and send all documents to the insurer’s claims office address.
Claim Form
Trip cancellation confirmation from a common carrier with details of circumstances leading to the cancellation
Original air ticket with the cost of the ticket and receipt of refund for the cancelled trip
Bills and receipts for payment/refund made towards accommodation at the location of the trip cancelled
Used air ticket copy for the return journey from the place of cancellation to the country of residence
Declaration from insured with incident details leading to trip cancellation (for cancellation due to personal reasons)
Medical evidence (for cancellation due to personal reasons)
Any other documents as required by ASP/ insurer on a case-to-case basis
Loss of passport
Cost incurred for emergency certificate including incidental expenses and for issue of duplicate passport and incidental expenses.
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File a complaint with the local police
Contact the Indian Embassy, wherever necessary.
Submit all documents to our claims office at the address given below, along with a detailed statement.
Claim form
Police report in original
Details of attempts made to trace the lost passport
Insured statement for expenses incurred
Receipt/payment proof for issuance of emergency certificate
Receipt/payment proof for issuance of duplicate passport
Any other documents as re-quired by ASP/insurer on a case-to-case basis
Personal liability
Indemnify against legal liability for bodily injury/property damage to third party due to accident.
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Inform our claims department immediately (at the address given below) giving full details of the incident
Do not commit any benefit/compensation or enter into any agreement.
Claim form
Statement with details of event leading to liability
Photocopy of police report
Any other documents as required by ASP/ insurer on a case-to-case basis
Accidental death and dismemberment
Indemnify as per SI in case of death/total or partial permanent disability due to accident while on the trip.
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Collect all documents pertaining to the loss including correspondence with the carrier and send them to our claims office at the address given below.
Claim form can be obtained from our service centre.
Claim Form
Medical report with accident details leading to death/disability, nature of injury/extent of disability
Certificate from medical practitioner with reasons and extent of disability (in case of disability)
Copy of the death certificate from medical practitioner (in case of accidental death)
Photocopy of post-mortem report
Police report in original in case the accident occurred at a public place/premise
Legal heir certificate for payment to nominee (in case of accidental death)
Any other documents as required by ASP/ insurer on a case-to-case basis
Home secure policy burglary
Indemnify the insured for damage/loss to property due to perils/burglary.
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File a complaint with the local police.
Submit all documents to our claims office at the address given below, along with a detailed statement.
Claim Form
FIR report and panchnama
Investigation report by the police
Fire brigade report (wherever applicable)
Estimate and final bills for repairs
Invoices for owned articles
Legal opinion
Statement of the insured with details of items lost with supporting bills
Any other documents as required by ASP/ insurer on a case-to-case basis
Emergency medical evacuation
Cost of ambulance/transportation/evacuation services, including medical care enroute for illness/injury during the trip.
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For any assistance/guidance, immediately contact the assistance company at the number given above as soon as possible.
The assistance company will provide all guidance/advice.
Claim Form
Medical reports/prescription/treatment details by medical practitioner confirming necessity for the evacuation
Transportation details from evacuation agency
Proof of expenses incurred for medical evacuation
Any other documents as required by ASP/ insurer on a case-to-case basis
Repatriation of mortal remains
The cost incurred for transporting mortal remains or the cost of local burial/cremation in the country of loss.
For any assistance/guidance, immediately contact the assistance company at the number given above as soon as possible.
Assistance company will provide all guidance/advise.
Claim Form
Photocopy of postmortem report
Photocopy of death certificate
Proof of expenses incurred towards disposal of mortal remains
Proof of expenses incurred towards preparation/packing/air transportation of mortal remains
Past medical history and related documents - query if PED/non-disclosure/declined risk suspected
LMO name/address/contact details
Nearest relative in India - Name/address/ contact details
More on Claim Settlement Ratio
To calculate the claim settlement ratio of travel insurance companies, you can use a simple formula. Here, the claim settlement ratio is equal to the total claims settled by the insurer, divided by the total claims received by the insurer and the outstanding claims from the start of the year. So, while buying a travel insurance plan, you should check for insurance companies offering impressive claim settlement ratios.
An insurer offering a consistent travel claim ratio in the last five years should be your choice when buying a travel plan. Hence, consider an insurance company offering a high claim ratio or at least a consistent claim ratio.
Another influencing factor to consider is to see the number of claims that an insurance company has received during a financial year.
Insurance Brokers Association of India or IBAI circulates the claim settlement ratio of all insurance companies in India, both public and private, every year. You can check this report in the IBAI portal to find out the best companies with travel claim insurance ratio before buying a travel plan.
Report your claims either to the respective service provider of your insurance company or contact us through the toll-free number
Keep the following documents ready as per your case
Common in all claims:
- Claim forms
- Copy of passport/visa with entry and exit stamp (not in trip cancellation)
- Personal ID proof
Once all documents are arranged and ready, please submit the same at the time of occurrence or max. within 30 days of the end of your trip.
The insurance company’s special claim team will assess your claim and inform you if any further documents need to be submitted. Post receiving all the necessary documents.
Once all relevant documents are reviewed and approved, the insurance company will process your claim request. The payment is now released to the insured as per the policy coverage, after deducting the corresponding cover’s deductible amount.
More on Claim Settlement Ratio
To calculate the claim settlement ratio of travel insurance companies, you can use a simple formula. Here, the claim settlement ratio is equal to the total claims settled by the insurer, divided by the total claims received by the insurer and the outstanding claims from the start of the year. So, while buying a travel insurance plan, you should check for insurance companies offering impressive claim settlement ratios.
An insurer offering a consistent travel claim ratio in the last five years should be your choice when buying a travel plan. Hence, consider an insurance company offering a high claim ratio or at least a consistent claim ratio.
Another influencing factor to consider is to see the number of claims that an insurance company has received during a financial year.
Insurance Brokers Association of India or IBAI circulates the claim settlement ratio of all insurance companies in India, both public and private, every year. You can check this report in the IBAI portal to find out the best companies with travel claim insurance ratio before buying a travel plan.
How to Check the Status of the Claim
You can check the status of your travel insurance claim either online or offline.  
Follow the process to check the status of your travel insurance claim.  
Paybima customers can visit the official website, while others can check on their insurance company’s website. 
Click on the ‘Claim’ tab on the Paybima website. If you choose the insurance company site, look for the claims or policy details tab.
On Paybima, you can log in via OTP. You can see all the details related to your policy and track your claim. On the insurance company page, follow the steps for logging via OTP or customer ID, policy number, claim number, etc. 
Here are some of the options you can choose to check your travel insurance claim status.
Visit the branch: You can visit the nearest branch office of Paybima or your health insurance company with all the essential details regarding your policy.
Write an email: You can also send an email containing your travel insurance policy number and other details to the email address provided.
Call the claim support: You can also call our claims assistance number or your insurer's toll-free customer care number and talk to a customer executive to find out about your health insurance claim status.
Connect on WhatsApp: On the Paybima site, you can connect with us on WhatsApp or chat on our chatbot.
What Can Get Your Claim Rejected
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This entire policy does not provide benefits for any loss resulting in whole or in part from, or expenses incurred, directly or indirectly in respect of:
Where the Insured person is travelling against the advice of a physician; or receiving or on a waiting list for receiving specified medical treatment; or is travelling to obtain treatment; or has received a terminal prognosis for a medical condition; or any pre-existing condition or any complication arising from it.
Suicide, attempted suicide (whether sane or insane) intentionally self-inflicted injury, illness, or sexually transmitted conditions or nervous disorder.
Serving in any branch of the military or armed forces of any country, whether in peace or war and in such an event, we, upon written notification by you, shall return the pro rata premium for any such period of service during the rip.
Being under the influence of drugs, alcohol, or other intoxicants or hallucinogens unless properly prescribed by a physician and taken as prescribed.
Participation in an actual or attempted felony, riot, crime, misdemeanour, or civil commotion; or operating or learning to operate any aircraft or performing duties as a member of the crew on any aircraft or scheduled airline; or any loss arising out of war, civil war, invasion, insurrection, revolution, act of foreign enemy, hostilities (whether war be declared or not), rebellion, mutiny, use of military power or usurpation of government or military power.
Any loss, damage cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any act of terrorism, regardless of any other cause or event contributing concurrently or in any other sequence to the loss. The warranty also excludes loss, damage, cost or expenses of whatsoever nature directly or indirectly caused by, resulting from or in connection with any action taken in controlling, preventing, suppressing or in any way relating to an action taken in respect of any act of terrorism. If the company alleges that because of this exclusion, any loss, damage, cost or expenses is not covered by this insurance the burden of proving the contrary shall be upon the insured.
Any loss arising out of the intentional use of military force to intercept, prevent, or mitigate any known or suspected act of terrorism; or the use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination.
The dispersal or application of pathogenic or poisonous biological or chemical materials; The release of pathogenic or poisonous biological or chemical materials, (However, the above only applies if 50 or more persons sustain death within 90 days of the date of the incident).
The radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or any part of that equipment.
Performance of manual work for employment or any other potentially dangerous occupation.
Congenital anomalies or any complications or conditions arising therefrom.
Osteoporosis (porosity and brittleness of the bones due to loss of protein from the bone matrix) or pathological fracture (any fracture in an area where pre-existing Disease has caused the weakening of the bone).
Participation in winter sports, skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing (where ropes or guides are customarily used), riding or driving in races or rallies using a motorized vehicle or bicycle, caving or pot-holing, hunting or equestrian activities, skin diving or other underwater activity, rafting or canoeing involving white water rapids, yachting or boating outside coastal waters (2 miles), participation in any professional sports, any bodily contact sport or potentially dangerous sport for which you are untrained.
Any loss, injury, damage or legal liability arising directly or indirectly from travel in, to, or through Afghanistan, Cuba or the Democratic Republic of Congo.
Pregnancy and all related conditions, including services and supplies related to the diagnosis or treatment of infertility or other problems related to an inability to conceive a child; birth control, including surgical procedures and devices; This however does not include ectopic pregnancy proved by diagnostic means and is certified to be life-threatening by the physician.
For any loss of which a contributing cause was your actual or attempted commission of, or wilful participation in, an illegal act or any violation or attempted violation of the law or your resistance to arrest.
Any loss, injury, damage or legal sustained directly or indirectly by any terrorist or member of a terrorist organization, narcotics trafficker, or purveyor of nuclear, chemical or biological weapons.
Any non-medical expenses (list enclosed - Annexure I)