Comprehensive support for complex health insurance claims

What is meant by complex claims? 

Complex claims are one of the least discussed and most misunderstood concepts in the health insurance genre. They are ideally intricate and usually involve several policy issues, high-value stakes, ambiguous language, or exceptional circumstances.  

Complex claims often prove to be very challenging for health insurance providers, for they need to utilise at least 30% of your resources and a meagre 8% of your revenue, often landing up in claim rejections and lost revenues.  

Examples of complex health insurance claims 

Complex health insurance claims may happen in various circumstances, each being uniquely challenging in its own way. The possibility rises even further in the case of comprehensive health plans when the coverage extent is relatively more than other forms of health plans. We have elucidated certain scenarios to help you understand the concept of complex health insurance claims better and more easily: 

1. Multiple medical issues: Involving various medical procedures and treatments, spanning multiple policy terms, is a unique and complex claim to be settled very easily.  
2. High-cost treatments: Various expensive treatments like pricey surgical procedures, experimental treatment processes, etc., often surpass the policy coverage limit very soon, eventually making policy settlement challenging. 
3. Ambiguous coverage extents: At times, the policy fine print often causes misunderstanding due to not being able to state all the terms and conditions in clear and user-friendly language. Sometimes, no specific treatment or condition is excluded or included is not clearly understood, causing difficult claim settlement. 
4. Extensive documentation: Sometimes, some claims require an excessive amount of documentation, including all the medical documentation, diagnostic investigation reports, previous medical records, receipts, bills, etc., making the claim procedure all the more difficult.  

Risks of complex health insurance claims 

Complex health insurance claims carry the risk of exposing health insurance providers to multiple types of risks, eventually affecting their overall market credibility, efficiency, and stability. Considering the circumstances, some of the major risks involved include the following: 

1. Delayed reimbursements: Usually, complex claims are complicated and, therefore, are comparatively more time-consuming. This impacts the normal cash flow. Moreover, the risks of underpayment for services also get rendered. This happens in the case of reimbursement settlements when the treatment is done in any non-network hospital or medical facility.  
2. Increased denials: Due to the more complicated and intricate nature of the cases, these claims usually experience higher rates of rejections and denials.  
3. Administrative burdens: Settling complex health insurance claims often requires comparatively more time and resources, eventually affecting patient care. 
4. Compliance issues: Exploring several regulatory requirements for these sorts of complex claims proves to be challenging and often risks penalties for non-compliance.  

Managing complex claims 

Effectively handling complex claims often requires a professional, expert, wise, and proactive approach. Some of the handy tips and tricks to ensure an effective approach include the following: 

1. Understanding the details: Before settling or rejecting any complicated health insurance claim, the insurer and the insured both need to have a clear understanding of all the terms and conditions of the plan concerned. This will clarify the coverage extent, treatment protocols, and other necessary details. 
2. Proactive communication: You need to closely associate yourself with your chosen insurance provider to clarify any ambiguity or uncertainties and avoid any unpleasant surprises or misunderstandings during claim settlement. It is better to clarify all doubts and details during the plan purchase.  
3. Meticulous documentation: It is best to maintain an organised and detailed record of treatments and other relevant medical records with bills, receipts, invoices, etc. This will simplify the process, helping you to reach all the necessary documents on time and in handy.  
4. Vigilance: Monitoring your pending issues frequently and pursuing the insurance authorities is best. This will help both parties to save time and ensure quick address.  
5. TPA: Your TPA or third-party administrator links the insured and the insurance authorities. They streamline the overall claim settlement procedure, including complex claims.  
6. Expert guidance: In the case of complex claim settlements, you can approach your insurer or a specialised, complex claims expert who ensures easy compliance, punctual resolutions, and accurate coding.  
7. Critical analysis: It is best to critically examine the unique aspects of every claim, including the treatment specifics and chosen policy nuances.