Kotak General Insurance Company

Initiate the process by informing the insurance company regarding your claim. You can contact the company by calling on its toll-free number. Then, mention your vehicle registration number and insurance policy number to initiate the claim.

Next, you would have to locate the nearest network workshop to get a cashless claim settlement. Kotak General Insurance Company has 3000+ cashless garage networks across India. You can locate its network garages by visiting the insurance company's official website and then take your vehicle to the nearest network garage for repair.

Kotak General Insurance company would then assess the extent of the damage caused to the vehicle by sending a surveyor. The surveyor would reach the network garage within a prescribed time and submit a damage accessed report to the company after inspecting the vehicle. Repair would begin only after receiving a confirmation from the network garage from the insurance company.

Next, fill up a simple claim form with your policy number and other personal and vehicle details. The form is available to be downloaded from the official website of Kotak General Insurance or can also be taken from the branch office of the company. Submit a duly filled and signed claim form along with other relevant documents.

Kotak General Insurance is known for its quick claim handling process. Once all the documents have been submitted, the company will access the validity of your claim and approve it if all the documents are in place. Once your claim has been approved, you can collect your vehicle from the garage, and the company will directly settle the repairs bill with the network garage.

Kotak General Insurance company also offers a reimbursement claim facility in which you can get your vehicle repaired at a non-network garage and then file for reimbursement of repair costs incurred by you. Under reimbursement claim settlement, you would have to get your vehicle repaired at the nearest network garage and pay the repair cost. Then file a claim form to the insurance company and submit original repair bills. After verification, the insurer will credit the repair cost to your bank account.

For a successful settlement of the claim, you need to submit certain documents to the insurance company for verification. The documents include:

• Registration certificate of the vehicle
• Valid driving licence
• Original insurance policy document of the vehicle
• Inspection officers report and Police FIR in case of robbery or theft of an insured vehicle
• Original bills of repair for reimbursement claims
• Bank details of the policyholder to credit the reimbursement amount.